Directive Communication Systems’ Lee Poskanzer in Next Avenue

I’m pleased to share with you an article from Next Avenue, part of the PBS public media system, in which Dr. Carla Sofka and Lee Poskanzer served as expert sources for writer Mark Ray about the “netiquette” of navigating social media during death and grieving.

The article also appeared online at Forbes, which shares Next Avenue content with its viewers.

Dr. Sofka, a professor of social work at Siena College in Loudonville, New York, writes and teaches on the impact of technology on grief and death. She partnered with Lee Poskanzer, CEO, to promote social responsibility and etiquette for handling an individual’s passing in today’s online world.

We created the eight points in the article with Dr. Sofka to give Next Avenue readers guidance. It’s easy to forget that people raised in the 1940s into the 1950s grew up with defined rules for death and grieving. But over subsequent generations, when the rules were being re-written and then discarded completely, we lost the framework for what people should or shouldn’t do when a loved one dies.

Knowing what to do, or not to do, with social media at death is a relatively new one for our society, and at DCS, we’ve seen firsthand how often this becomes a problem, in many different ways.

Our proprietary platform and our skilled pros were the solution for one DCS client whose husband meticulously planned his entire estate—except for his digital assets. We had to address social media, online profiles, loyalty and rewards programs, eCommerce and financial accounts.

This is one of several services we provide to help people plan with digital property:
• For those who are aware of the challenge that digital property presents to their loved ones, our proprietary platform makes it easy to plan in advance.
• When a loved ones dies and no digital property planning has been done, we help survivors access digital data, social media and other online properties. It is not an easy task, but it is increasingly necessary as we live more and more of our lives online.

At DCS, we help people manage their digital asset planning, including social media, so assets don’t disappear when they pass away. We also work with families when a loved one has passed unexpectedly and they are at a loss as to how to access digital data, social media accounts and other online properties.

Be kind to one another when it comes to death and grief, now more than ever. And plan for what’s coming, including your online life, to help your family and loved ones.