Frequently Asked Questions
For Individuals

What is an account directive?

Think of account directives as last wishes for your accounts. Directives determine what will happen with the account next. Will the account simply be closed? Will it transfer to a loved one? There are many different types of account directives.

Return to top

Why are there different types of account directives?

You may not want to simply shut down an account. Many on-line and off-line organizations offer a range of possibilities for addressing an account holder’s final wishes. It is important to DCS to incorporate choice. Decisions are very personal and should reflect what’s right for you and your loved ones.

Return to top

What types of accounts can I enter into the DCS database?

Really, you can enter any type of account. Some category examples are: money and banking, finance and investment, travel and loyalty, shopping and rewards, social and professional, personal and utilities, data and email, charity and philanthropy, and DCS is adding new accounts every day. If you don’t see a particular account in the DCS database you can request it be added. Simply enter the required data and DCS will research the organization and their policies. We will make every attempt to add the organization protocols to our portfolio.

Return to top

Does DCS need passwords for my accounts?

No, passwords are unnecessary to fulfill your directives. By not collecting and storing your passwords, DCS is able to provide additional peace of mind, further protecting the integrity of your accounts.

Return to top

How can I enroll in DCS?

You can enroll through your estate planning lawyer. By enrolling through a lawyer familiar with the legal nuances of Trusts and Estates, you can ensure that your estate plan wishes will be fulfilled with accuracy. If you already have an estate planning lawyer, contact your lawyer to see if he or she is in the DCS network. If not, encourage your lawyer to join our network of legal professionals. Joining is fast and easy, and your lawyer can quickly enroll as an agent to enroll you as a client.

Return to top

How long does it take to enroll and enter my information?

Enrollment is easy and takes just a few minutes. Initial enrollment is completed by your lawyer. After details specific to your individual profile are entered, you will receive an email with a secure link to DCS and your temporary password. After creating a new password, you can proceed to your profile summary page. Here, you can complete your personal data, make updates and begin adding your personal contacts and account details.

Return to top

Is my personal information safe with DCS?

Absolutely. We recognize that information and data security is of utmost importance. Protecting it is priority number one. We’ve implemented a number of security measures which meet or exceed PCI and HIPAA standards. Additionally, DCS does NOT collect or store passwords and has no access to your account’s contents, balances or confidential data. For additional information, please see the Directive Communication Systems, Inc. Privacy Policy

Return to top

How does an institution fulfill my wishes?

Every Institution has established policies and procedures for managing personal accounts. Each may require different documentation and information and has its own processes for handling a person’s final wishes. DCS services do not supersede and will not violate any agreement between an account holder and the institution or any Federal, State or Local laws, rules or regulations. For this reason, DCS is unable to guarantee the response to your requested directives, including the estimated time or schedule of an institution’s implementation of your requested directives or their ultimate fulfillment.

Return to top

What is a confidential account?

A confidential account is a personal account you may want closed discreetly without informing anyone, not even loved ones or your estate’s personal representative. Please note that financial institutions or other organizations that may be required to properly probate your estate CANNOT be confidential accounts.

Return to top

Can an electronic storage account such as Dropbox be considered a financial account?

Yes, there are instances where an account may be holding cash valued assets making it a financial account. For example, let’s say you are in the process of publishing a book. The storage account (or even an email account) is holding a manuscript for which you have received an advance. That manuscript is considered an asset and thus property of the estate requiring probate. In that case, the storage account will be treated as a financial account. An additional example would be an e-commerce site where there is an outstanding balance. Basically, an account is treated as a financial account anytime it contains an estate asset.

Return to top

I have a suggestion for improving DCS. Can I submit my idea?

DCS is always looking to improve our services. Your comments and feedback are greatly appreciated. Please feel free to contact us at info@directivecommunications.com to let us know how we’re doing or to make a suggestion to improve our services.

Return to top

DCS has provided answers to some frequently
asked questions categorized below for both
individuals and professional planners.

If you have additional questions, please contact us at info@directivecommunications.com or 1-800-372-8121.